Privacy Policy

1. Introduction

Nexura Global Hospitality ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our properties, use our services, or interact with our digital platforms in accordance with global hospitality standards.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity & Contact Data: Name, passport/ID details, address, email address, and phone numbers.
• Financial Data: Payment card details and billing addresses required for reservations.
• Transaction Data: Details about payments to and from you, including your stay history.
• Profile Data: Your preferences, feedback, special requests (e.g., dietary or accessibility needs), and loyalty program details.
• Technical Data: IP address, browser type, time zone setting, and operating system when you use our website.

3. How We Use Your Data

We use your personal data primarily to:

• Process and manage your reservations and stays across our global portfolio.
• Provide personalized services and tailor your guest experience.
• Manage your payments, billing, and accounting operations.
• Ensure the safety and security of our guests and properties.
• Communicate updates, promotional offers, and corporate news (with your consent).
• Comply with legal and regulatory obligations.

4. Data Sharing and International Transfers

As an international hospitality management company, we may share your data within the Nexura Groups network, with trusted third-party service providers (such as payment processors and IT support), and local authorities when required by law. We ensure that all international transfers comply with applicable data protection frameworks to maintain the highest level of security.

5. Data Security & Retention

We implement industry-standard corporate security measures to prevent unauthorized access, alteration, or disclosure of your personal data. Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, restrict its processing, or request data portability. To exercise these rights, please contact our Data Protection Officer.

7. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:
Email: info@nexuragroups.com
Address: Jl. Kyai Kendagi No. 58, Temanggung, Jawa Tengah, Indonesia.